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Our People: Q&A with Manager and Head of Delivery and Experience, Ed Robertson

Updated: Sep 16, 2021

Ed Robertson is a Manager and Head of Delivery and Experience at Emerson Health. We sat down with Ed (virtually, of course!) and asked him to tell us a bit more about himself. Read on to find out!

1. How did you end up at Emerson Health?

There’s both a long and a short story. The abridged version is that for the majority of my career I’ve worked as a management consultant specialising in healthcare across Australia and New Zealand. I love working in this space - helping to improve healthcare delivery.

I first met Alicia Cook (Director and Founder of Emerson Health) five years ago and we’ve always been connected through professional networks. She was looking to expand and bring on some more people earlier this year - we had coffee and the rest is history! I’m especially thankful to be here, surrounded by a great team! Emerson Health is well-known for its expertise in digital health, something that’s close to my heart, and I’m looking forward to getting more involved in improvements in this space.

2. How would you describe your area of expertise?

When people ask this question, I always say: “Help health executives and managers make decisions, at pace, with confidence”. A lot of this comes down to analysing various data points, stripping out the noise, and then communicating the important information as actionable recommendations.

For more than five years, I’ve been working in hospitals across Australia and New Zealand helping clinical teams implement new models of care, helping health systems develop their workforces to meet the needs of the future, and other reform and improvement work to deliver better health outcomes for patients. I started my career working in health data analytics and so am a big advocate for enhancing data literacy in the system. A lot of my work has been helping executives identify the right metrics to measure and then coaching informaticists to develop reports and communicate information in the most effective way possible.

3. You've been at Emerson Health for only a short while now but have already been involved in so much. What are you most proud of?

Time flies so fast - I love the fast-paced nature of our work. You’re right, I’ve been involved in so much already, but a highlight for me so far has been helping establish Emerson.Live, which is our professional development arm where we provide training and development events and courses specifically designed for health sector workers - the feedback has been really positive and I’m really excited to be developing some content and courses over the coming months!

4. What does a typical day at Emerson Health look like for you?

It’s varied! This is why I love consulting; it combines project-based work with intellectual stimulation, challenging problems and interesting people!

While no one day is the same, you can think of it as being like a recipe with components - it generally involves talking with our clients, team meetings, linking with colleagues, ideating solutions on whiteboards, researching, writing reports, developing PowerPoint presentations, responding to client requests, keeping up to date with industry publications and what’s happening on LinkedIn - plus all the background things that make everything run, like marketing efforts, HR and updating our internal processes.

5. Who is someone you admire and why?

My Mum! My sister has Autism and an intellectual disability (which is a key reason for why I’m so passionate about working in the health and social services sector - I know the impact that system improvements and reform can have on the lives of people). My mum has dedicated her career to pushing the limits of what’s possible, there are quite literally hundreds of people in the world who have been impacted by her work.

6. What publications do you read to keep up-to-date with information?

I tend to listen to podcasts these days (highly recommend: HBR IdeaCast, Let’s Talk Marketing, Strategy Skills) and generally trawl LinkedIn posts for interesting things that are happening in the industry.

I do subscribe to a few different publications though - PulseIT, PwC Health Insights, HBR.

7. What gets you out of bed in the morning?

Coffee, like everybody else… I don’t understand morning risers!

8. What, in your opinion, are some of the most important things you bring to the role and the organisation?

I’m really proud of Emerson Health - Alicia Cook has done a fantastic job of building the company and positioning us as a niche consultancy. As well as the duties that come with delivery and managing engagements with our clients, my job is to help put in place the structure, processes and systems that provide stability that enables our company to continue to deliver excellent outcomes for our clients and make Emerson Health a great place to work!

You can connect with me on LinkedIn, if you like, at the following URL:

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